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WOW! Customer Service Skills for the 21st Centuary

Workshop Description

A two day experiential learning event that deals proactively with the difficulties and problems faced by frontline staff within your organisation. This event is designed to give the participants the skills and abilities to understand and deal with a range of customer service issues as well as understanding their wider strategic role.

Who will benefit?

All staff who interact with customers on a regular basis. This training course can be run for teams of people and is also suited for inbound and outbound call centre working.

Delegates will learn to:

By the end of this one-day participants will

Know what is meant by Customer Service in the context of your organisation
Know what good customer service looks like
Know what poor customer service looks like
Understand the three aspects of customer service and their role in ensuring all three aspects are used
Improve the skills and abilities when dealing with a range of customer service issues
Improvement in their face to face and telephone communication skills
Being able to say no without being provocative
Being assertive to avoid being bullied

Workshop Duration

This is a 2 day workshop.

Workshop Cost

This workshop costs £1400 for an in house delivery with a maximum of 12 delegates for two days
This workshop costs £175 per delegate when booked on an open course. Maximum number on open course is 10 delegates.